Shipping Policy

At Bankers Direct Mortgage, we strive to provide our customers with a seamless and efficient shopping experience, from the moment you place your order to the moment your home kitchen products arrive at your door. Our shipping policy ensures that you receive your purchases in a timely manner, all while offering transparency and excellent customer service. Below you’ll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1-2 business days from Monday to Friday, Pacific Time (PT). Orders placed on weekends or holidays will be processed the following business day. Please allow time for order verification, packaging, and dispatching of items.

Transportation Time

Once your order is processed, it will be shipped out via FedEx. We aim for transportation times between 5 to 6 business days from Monday to Friday, Pacific Time (PT). Please note that transportation times may vary depending on the shipping address and any unforeseen circumstances (e.g., weather delays, holiday periods, etc.).

Shipping Areas

We currently ship to locations within the United States only. We do not offer international shipping at this time. Orders with a shipping address outside the United States will be automatically canceled.

Free Shipping

We offer free standard shipping on all eligible orders. There are no hidden fees or charges when you check out — the price you see is the price you pay. Our free shipping policy applies to all items available for sale on our website, including our extensive collection of home kitchen products.

Shipping Carrier

To ensure reliable and fast delivery, we use FedEx as our shipping carrier. FedEx provides a proven track record of efficiency and reliability, and we trust them to handle your items with care. We will provide tracking details as soon as your order is shipped.

Tracking Information

Once your order has been shipped, you will receive an email notification with your tracking number. You can track your order directly through the FedEx website to monitor its status and estimated delivery time. Please note that it may take up to 24 hours after shipment for tracking information to update in the system.

Shipping Restrictions

While we are proud to offer nationwide shipping within the United States, there are certain shipping restrictions that may apply to specific products. These restrictions are typically due to the size, weight, or nature of the product. We will notify you if any restrictions apply to your order and will provide options or alternatives if necessary. If a product is not available for shipping to your location, we will inform you promptly and offer a full refund.

Sales Tax

All orders placed through our website are tax-free for our customers. We ensure that you do not incur additional sales tax charges, regardless of the state you reside in. This makes your shopping experience even more seamless and budget-friendly.

Delivery Problems

While we strive to ensure your order is delivered on time and in perfect condition, occasionally, delivery issues may arise. If there is an issue with the delivery of your order, such as a delay, lost package, or any other unexpected circumstance, please contact us immediately at [email protected], and our customer support team will work diligently to resolve the matter.

Damaged or Lost Items

In the unlikely event that your package arrives damaged or lost, we are committed to making it right. Please inspect your items upon arrival and report any issues within 7 days of delivery. You can reach our customer service team at [email protected], and we will guide you through the process for returning the damaged items or receiving a replacement.

We recommend that you retain all original packaging, as it may be required for filing a claim with FedEx or processing a return or exchange. Any damaged or lost items that are not reported within 7 days may not be eligible for replacement or refund.

Returns & Exchanges

We want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your home kitchen items, we offer a 30-day return policy. You may return any unused, undamaged, and unopened items for a full refund or exchange.

Please ensure that the item is returned in its original packaging. To initiate a return or exchange, please contact us at [email protected] to receive a Return Authorization (RA) number. Return shipping fees will apply, unless the return is due to our error or a damaged/defective product.

Once we receive the returned item and verify its condition, we will process your refund or exchange.

Shipping Insurance

For added peace of mind, we offer optional shipping insurance for all orders. This insurance covers potential damage during transit, lost packages, and theft. If you would like to add shipping insurance to your order, please notify our customer service team at the time of checkout, and we will ensure it is included.

Shipping insurance is highly recommended for larger or high-value orders, particularly for fragile home kitchen items that may require additional protection during delivery.

Customer Support

If you have any questions about our shipping policy, need assistance with your order, or require help with a delivery issue, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience is as smooth as possible.

Contact Information:
Email: [email protected]