Refund and Returns Policy

At Bankers Direct Mortgage, we value our customers and want to ensure a smooth and satisfactory shopping experience. Our Refund and Returns Policy is designed to offer you peace of mind, ensuring you can return products that meet the necessary conditions for a refund or exchange. Please read the following information carefully.

1. Refund Policy

We offer a 7-day refund period from the date of delivery. To be eligible for a refund, the product must be returned in its original, unused condition with all packaging, labels, and any accessories that were included. Any products that show signs of use, wear, or are damaged will not be eligible for a refund.

Refunds will be processed within 10 business days of receiving the returned product. Please note that the refund will be issued to the original method of payment, and you will be notified once the refund is processed.

2. Return Policy

Our standard return window is 30 days from the date of delivery. If you are not completely satisfied with your purchase, you may return the item within this period. All returned products must meet the following conditions:

  • Be unused and in original packaging.
  • Include all tags, accessories, and instructions (if applicable).
  • Be in resaleable condition.

The customer is responsible for the cost of return shipping unless the product was damaged or defective upon delivery.

3. Damaged or Lost Items

In the event that your order arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will assist you in resolving the issue as quickly as possible, which may include sending a replacement or offering a refund, depending on the nature of the problem.

  • Damaged Items: If your product arrives damaged, we request that you notify us within 7 days of receiving your order. Please provide clear images of the damage and any packaging material that was damaged. We will process the replacement or refund as soon as the issue is reviewed.

  • Lost Items: If your package is lost during transit, we will file a claim with the carrier and assist you in locating the package. If it cannot be located, we will offer a refund or replacement based on the situation.

4. Return Window

All items must be returned within 30 days of the delivery date. Any requests for returns made after this period will not be accepted. Please ensure your return meets the criteria set forth in this policy.

5. Return Conditions

To qualify for a return, the following conditions must be met:

  • The product is unused and in its original packaging.
  • It is free from any damage or wear.
  • All original accessories, manuals, and parts are included.
  • You provide proof of purchase, such as an order number or receipt.

Items that do not meet these conditions will not be accepted for return.

6. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the returned item reaches us safely. Bankers Direct Mortgage will not be responsible for any lost or damaged returns during shipping.

7. Return Address

Please send all returns to the following address:

Bankers Direct Mortgage
8885 North Allen Road
Guys Mills, PA, 16327
United States

8. Non-Returnable Items

The following items are non-returnable:

  • Personalized or custom-made items.
  • Items that are marked as final sale.
  • Opened or used items that cannot be resold for hygiene or safety reasons.

9. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. In most cases, we will either replace the damaged product or offer a full refund. We may require you to return the damaged product before issuing a replacement or refund, and return shipping costs will be covered by us in such instances.

10. Warranty Policy

Bankers Direct Mortgage offers a warranty for certain products that may be defective under normal use. Warranty periods vary depending on the manufacturer and product. Please refer to the product packaging or description for specific warranty information. If your product falls under warranty, we will replace it or offer a refund per the manufacturer’s terms.

11. Exchange Policy

We offer exchanges for items that are defective, damaged, or incorrectly shipped. If you wish to exchange an item, please contact us within 7 days of receiving your order. The product must be returned in its original, unused condition, and you will be responsible for the return shipping costs unless the item is faulty.

In cases where you simply wish to exchange a product for a different model or style, you will be required to follow our regular return process, after which you may place a new order for the desired product.

12. Cancellation Policy

If you wish to cancel your order, please contact us immediately via email at [email protected]. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once the order has been shipped, it cannot be canceled, but you may initiate a return once you receive the item.

13. Can I Change My Shipping Address?

If you need to change your shipping address, please notify us as soon as possible at [email protected]. We can only update the shipping address if your order has not yet been processed or shipped. Once an order has shipped, we are unable to alter the delivery address.

14. Contact Information

For any questions, concerns, or to request a return, exchange, or refund, please contact us at:

Email: [email protected]
Address:
Bankers Direct Mortgage
8885 North Allen Road
Guys Mills, PA 16327
United States

Thank you for choosing Bankers Direct Mortgage. We are committed to providing the best service to ensure your complete satisfaction.